Customer Centricity Fundamentals equips students with essential skills and knowledge to excel in providing customer-centric service. Participants will grasp the core principles of Customer Centricity through practical application and common sense approaches. They will analyze fundamental Customer Centricity practices, gaining insights into effective customer interaction strategies. By utilizing a guideline provided in the course, students will enhance their efficiency in customer interactions and contribute to increased customer satisfaction. Additionally, participants will connect with real-world Customer Centricity examples, fostering a deeper understanding of its implementation. The course instills confidence in students for engaging with customers, laying a solid foundation for their role in ' pursuit of Customer Centricity Excellence. Through this training, students become valuable contributors to company journey towards delivering exceptional customer experiences.